Founding-partner release. Early access is open.
PatternCare Book a walkthrough
Built for NDIS providers

See the patterns before the NDIS Commission does.

PatternCare analyses every incident report your team logs, identifying recurring behaviours, escalating risks and emerging patterns before they become serious incidents.

Book a walkthrough See how it works →
Hosted in Sydney Aligned with NDIS incident reporting frameworks Works with your existing systems
See it in action

The dashboard your compliance officer wishes they had.

Every incident, pattern and follow-up in one place, so emerging risks don't get buried in a busy workload.

app.patterncare.com.au/overview
Risk overview
Hartley Disability Services · 3 sites
4
4 risks need you today. The other 143 are reviewed or on track.
Needs you
4
New & escalated
Being handled
9
Actioned, monitored
Patterns
3
Recurring risks
Reporting window
1
Within 24h notify

Where incidents stand · this month

147 incidents
New 18 Reviewed 96 Actioned 30 Escalated 3

Needs you

new & escalated
PRT
J. Reynolds
Behaviours of concern
3 in 6 days · severity rising
 Escalated
PRT
D. Phillips
Possible new trigger
"transition to lunch" · first time logged
 New
SITE
Mornington House
Location frequency
9 incidents in 30 days · 2.4× baseline
 New
PRT
R. Singh
Self-harm risk flagged
Single serious incident · review required
 New
Sample data shown.
Who it's for

Because care and compliance are the same conversation.

Built for providers responsible for both care and compliance. Participant safety and regulatory compliance both depend on recognising risk before it escalates. PatternCare helps providers do exactly that.

Why we built it

Protect the people in your care, and the people who provide it.

The most serious harm rarely comes out of nowhere. The signs are usually already in your data. PatternCare surfaces them early, so your participants are protected, and so is your service.

"Behind every incident report is a person who can't always speak up for themselves. I've seen how easily the warning signs get missed, not through neglect, but because no manager can stay on top of that much at once. I built PatternCare so those signs are caught in time, and the people in care are protected."
TAHLIA ELLAM · FOUNDER
Why it matters

Most major incidents start as patterns no one connected.

The biggest NDIS penalties came down to the same thing: risks that were already sitting in the provider's own records. Tap any case to see what happened, and how PatternCare changes it.

$2.5M
Lifestyle Solutions
Federal Court · Nov 2025 · record penalty
Penalised over more than 1,800 contraventions for failing to report serious incidents to the NDIS Commission within the required window.
Read the case →
$1.9M
Valmar Support Services
Federal Court · Jan 2025
A participant died after choking. The court found systemic mealtime, training and oversight failures that had gone unaddressed over many months.
Read the case →
$1.1M
Oak Tasmania
Federal Court · Jan 2026
474 reportable incidents filed late, some more than 300 days after the deadline. The Court found care failures alongside the reporting breaches.
Read the case →

In each case, the warning signs were already recorded, just never joined up. PatternCare exists to surface them while there's still time to act, for the provider and for the person at the centre of it.

Penalty figures and findings are drawn from public Federal Court of Australia decisions.

How it works

From incident report to actionable insight.

PatternCare sits on top of the systems you already use. It reads what your team logs, finds the risk building across it, and keeps the proof. Click through each step.

Step 01 · Capture

Reads straight from the systems you already use.

Every incident your team logs flows into PatternCare automatically. Nothing new to learn, and nothing slips through because someone forgot to copy it across.

No new system to learn. Your team keeps working exactly as they do today.
incident feed
JM
Missed medication dose
Participant P-0421 · 8:42am
from your system
TR
Fall, no injury
Participant P-0118 · 9:15am
from your system
SK
Behaviour of concern
Participant P-0421 · 11:03am
from your system
Step 02 · Detect

Grades every incident and finds the building pattern.

PatternCare scores each incident and connects the ones that belong together, surfacing the risk a busy team can't see across a fortnight of reports.

Graded against the NDIS Commission's own reportable-incident definitions, not guesswork. The same categories and timeframes you already report against.
pattern detected
Escalating medication errorsAlert
3 incidents · Participant P-0421 · 14 days
Missed dose2 Jun
Wrong medication given9 Jun
Missed dose12 Jun
Matches Commission category
REPORTABLE INCIDENT · MEDICATION ERROR
Step 03 · Act

Your manager reviews, actions, and sets a follow-up.

PatternCare surfaces what a stretched manager would miss, then leaves the decision with them. Every call is recorded, so the handling trail builds itself.

If something serious is logged as routine, it's caught here, before it's missed.
incident review
!
PatternCare risk insight. Logged as routine, but this is the 3rd medication error for P-0421 in two weeks. Graded High, recommends action and ongoing monitoring.
Add your review notes…
Reviewed
Actioned
Escalated
Follow-up set · Thu 19 Jun. Confirm the new mealtime plan is in place. Appears in your Follow-ups due list until it's ticked off.
Step 04 · Prove

Export an audit-ready pack in minutes.

The record builds as you go, so when the Commission asks, you don't spend weeks digging through logs. One export shows you stayed on top of risk the whole way through.

Every incident, classification, pattern, action and follow-up, in one complete trail.
audit pack
Audit-ready reportP-0421 · GENERATED 12 JUN
Incidents3 medication errors · 14 days
ClassificationReportable · Medication error
Pattern detectedEscalating · graded High
Action takenMealtime plan reviewed · GP notified
Follow-upConfirmed in place · 19 Jun
NotificationSubmitted within 24 hours
Export audit pack (PDF)
Questions

The honest answers.

I already record incidents in another system. Why do I need PatternCare?
No manager can remember every incident across every participant and still notice the same risk quietly recurring. There's simply too much going on. PatternCare reads every incident you record and connects the repeats automatically, so a building risk is clear early, instead of only after something goes wrong.
What happens after an incident is logged?
Each incident flows automatically from your existing incident system into PatternCare. There it's read, given a risk level, and checked against the participant's history for any recurring pattern. Anything that needs attention is surfaced to the right manager, who reviews it, decides the action, and sets a follow-up date if one is needed. That follow-up stays on their list until it's done and ticked off, so nothing logged is left unmanaged.
Is our information used to train AI models?
No. Your data is used to detect patterns for your service and nothing else. It's never used to train outside AI models, and identifying details are removed before any analysis. Your participants' information stays yours.
How does PatternCare help with auditing?
PatternCare keeps a complete record as you go, so you're not rebuilding history at audit time. Export an audit-ready report in minutes showing every incident, its risk level, and how it was handled, with proof you stayed on top of risk throughout.
Can I bring my past data in?
Yes. When you join, we can import up to five years of your existing incident records, so PatternCare detects patterns from day one instead of starting from a blank page. If your records go back further, we can usually bring those in too.
How quickly can we get started?
Quickly. We handle the setup with you and import your data, and most providers are up and running within a week.
Where is our data stored?
In Australia, always. PatternCare runs on Australian infrastructure in Sydney, and your data never leaves the country. We handle personal and health information in line with Australian privacy law, and identifying details are minimised before any analysis.
Is PatternCare live yet?
We're in founding-partner release, working hands-on with a small group of NDIS providers to shape the product before a wider launch. Your feedback genuinely changes what gets built, and early access is open now.

Help shape the risk tool NDIS providers actually need.

Book a 30-minute walkthrough. We'll show you PatternCare on realistic data and talk through how it fits your service.

See it on realistic NDIS data How it fits the systems you use What founding access includes
Book a walkthrough
Founding-partner places are limited.